Return & Refund Policy
At KraftForge Labs, we take pride in delivering high-quality, precision-crafted products tailored to your specifications. Due to the custom nature of our services, our return policy is as follows.
Custom Orders Are Non-Returnable
All products are made-to-order based on your submitted designs, materials, and instructions. As such, we do not accept returns for reasons such as:
Change of mind
Incorrect file or specifications provided by the customer
Minor deviations within acceptable manufacturing tolerances
Issues with Quality or Accuracy
If you receive a product that is defective, damaged, or significantly different from the approved specifications, please contact us within 3 days of delivery. We may:
Offer a free reprint or replacement
Provide store credit
Request photo evidence or return of the faulty product for inspection
Note: Claims made after 3 days of delivery may not be eligible for replacement.
Refunds
Refunds are only issued in the following situations:
The order was canceled before production began
A mistake was made by KraftForge Labs that cannot be resolved by reprinting or repairing
Approved refunds will be processed to the original payment method within 5–7 business days.
Shipping Issues
We are not responsible for delays, losses, or damages caused by third-party shipping carriers. However, we will assist you in filing claims with the carrier if needed.
Contact Us
For return-related concerns, please contact us at:
Email: info@kraftforgelabs.com
Phone: +91 123 456 7890
Subject Line: “Return Request – Order #[Your Order Number]”